Shared Services Support

Privacy Policy

Business Hub Support Mobile Application

Effective Date: May 2026

Business Hub Support respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when using the Business Hub Support mobile application and related services.

  1. Information We Collect

We may collect the following information:

Account Information

  • Full name
  • Email address
  • Phone number
  • Company name
  • User role and department

Support Ticket Information

  • Ticket subject and description
  • Attachments uploaded by users
  • Internal comments and responses
  • Ticket activity logs
  • Assigned department and agents

Technical Information

  • Device type and operating system
  • Application version
  • IP address
  • Login activity
  • Notification tokens for Firebase Cloud Messaging (FCM)
  1. How We Use Information

We use collected information to:

  • Provide support services
  • Manage and assign tickets
  • Send ticket notifications and updates
  • Improve service quality
  • Monitor system performance and security
  • Generate service reports and analytics
  1. Firebase Notifications

The application uses Firebase Cloud Messaging (FCM) to send notifications related to:

  • New ticket creation
  • Ticket replies
  • Ticket assignments
  • Ticket status changes
  • Mentions and escalations

Firebase may collect device identifiers and notification tokens according to Google Firebase policies.

  1. Data Sharing

We do not sell user information.

Information may only be shared with:

  • Authorized Business Hub staff
  • Assigned departments and support agents
  • Government authorities if legally required
  • Service providers supporting application operations
  1. Data Security

We implement reasonable technical and administrative measures to protect user data, including:

  • Secure authentication
  • Role-based access control
  • Encrypted communication
  • Activity logging and monitoring
  1. Data Retention

Support tickets and related records may be retained for operational, legal, and reporting purposes.

  1. User Rights

Users may request:

  • Access to personal information
  • Correction of inaccurate information
  • Account deactivation
  • Removal of unnecessary data where legally permitted
  1. Third-Party Services

The application may use third-party services including:

  • Firebase
  • Google Play Services
  • WordPress APIs
  • Fluent Support

These services operate under their own privacy policies.

  1. Children’s Privacy

This application is intended for business and professional use only and is not directed toward children under 18 years old.

  1. Contact Information

Business Hub Support
Abu Dhabi, United Arab Emirates

Email:
support@the-businesshub.com

Website:
https://maroon-finch-665517.hostingersite.com

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published within the application or website.

Terms & Conditions

Business Hub Support Application

  1. Acceptance of Terms

By using the Business Hub Support application, you agree to comply with these Terms & Conditions.

  1. Purpose of the Application

The application is designed for:

  • Internal and external support requests
  • Shared service management
  • Ticket communication and tracking
  • Department coordination
  1. User Responsibilities

Users agree to:

  • Provide accurate information
  • Use the application professionally
  • Avoid misuse or unauthorized access
  • Protect account credentials
  1. Prohibited Activities

Users must not:

  • Submit false information
  • Upload malicious files
  • Abuse staff or users
  • Attempt unauthorized system access
  1. Ticket Management

Business Hub reserves the right to:

  • Reassign tickets
  • Close inactive tickets
  • Escalate urgent requests
  • Reject requests outside policy scope
  1. Service Availability

We aim to maintain continuous service availability but do not guarantee uninterrupted access.

  1. Limitation of Liability

Business Hub shall not be liable for indirect losses resulting from application downtime, delays, or third-party service interruptions.

  1. Modifications

These terms may be updated periodically without prior notice.

Data Collection Policy

Business Hub Support collects operational and technical data required to:

  • Authenticate users
  • Deliver ticketing services
  • Improve performance
  • Generate analytics
  • Maintain security and compliance

Collected data includes:

  • User identity information
  • Ticket activity
  • Device information
  • Notification tokens
  • Login and audit logs

Data is stored securely and accessed only by authorized personnel.

Firebase Notification Policy

The Business Hub Support application uses Firebase Cloud Messaging (FCM) to send push notifications.

Notifications may include:

  • New ticket alerts
  • Ticket replies
  • Assignment updates
  • Department notifications
  • SLA escalations
  • Mention alerts

The application stores Firebase device tokens securely for notification delivery purposes only.

Users may disable notifications through device settings. Some critical operational notifications may still appear within the application dashboard.

Ticket System Policy

  1. All service requests must be submitted through the official ticket system.
  2. Requests outside the ticket system may not be processed.
  3. Users must select the correct department and provide complete details.
  4. Urgent issues should be marked with the correct priority level.
  5. Incomplete tickets may experience delays.
  6. Tickets may be reassigned to the appropriate department when required.
  7. Users must respond promptly to requests for additional information.
  8. Tickets inactive for extended periods may be automatically closed.
  9. Abuse of the ticketing system may result in account restriction.
  10. SLA response times depend on request type, priority, and department workload.